The Dutch digital housing association Qlinker aims to turn traditional housing associations’ procedures upside down in order to serve their tenants in the most customer friendly way possible. In order to achieve this, the Qlinker team started from scratch: no existing organization, no existing IT infrastructure and no legacy systems but instead the tenant as their starting point.

The OECD has just launched its ‘How's Life? - Measuring Well-being’ report for 2020. This is part of an OECD initiative to measure the development and overall quality of life of the inhabitants of its 36 member states, 21 of which are members of the EU.

Scottish social housing providers have a long history of taking a proactive stance on the assessment of affordability for their tenants. Through a bottom-up approach to rent setting and embracing digital platforms, they offer a very interesting example of how we can keep social housing affordable.